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Customer Success Specialist (long-term contract/temp 9 months+)

REMOTE based / Work from Home with company-provided laptop. You must reside in either Connecticut, Massachusetts, or New York

Job schedule: This is a fulltime role 40 hours/week.

Job Category: Temp/Contract role for 9 months, likely longer

Join our team as a Customer Success Specialist and help customers seamlessly transition to our enhanced software platform. You'll guide them through migration, onboarding, and adoption — ensuring they see immediate value and achieve equal or greater utilization than before.

What You'll Do

Lead customers through smooth platform migrations and onboarding.
Partner with technical and support teams to quickly resolve issues.
Deliver training that empowers managers and staff to succeed.
Monitor usage data to identify trends, boost adoption, and address risks.
Share customer insights to influence product and process improvements.
Drive scaled engagement for a pooled segment of transactional customers via phone, email, and virtual meetings.

What We're Looking For

1+ years in Customer Success, Onboarding, or Account Management.
Proven experience with migrations or scaled onboarding.
Strong communication and relationship-building skills.
Data-driven approach with a focus on results.

Success in This Role

Customers transition smoothly and maintain or exceed prior usage.
High customer satisfaction scores post-migration.
Growing adoption of our software PLUS features.

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Customer Success Specialist (in CT, NY, or MA)

Job Type