Who We Are

ACAMS is a leading international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 100,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association's CAMS certification is the gold- standard qualification for AFC professionals, while its CGSS and CCAS certifications are for sanctions professionals and AFC practitioners working in the crypto space, respectively. ACAMS' 60+ Chapters globally further amplify the association's mission through training and networking initiatives. Visit acams.org for more information.

Opportunity at a Glance

Are you energized by helping clients succeed and thrive? Do you enjoy building meaningful relationships and solving complex challenges? As a Client Success Specialist, you will play a key role in ensuring our clients receive a world-class experience from onboarding to renewal. This is an exciting opportunity to grow your career at the intersection of customer service, operations, and strategic relationship management - all while supporting an organization committed to fighting worldwide financial crime. You'll collaborate with teams such as sales, product, events, and operations to ensure seamless delivery and exceptional customer satisfaction across our global portfolio.

What You'll Do

Build Relationships: Manage a portfolio of clients, acting as a primary point of contact throughout their journey — from onboarding and training through day-to-day support.
Drive Success: Partner with sales managers to execute customer success plans, resolve inquiries quickly, and ensure clients achieve their goals.
Communicate Effectively: Serve as a trusted advisor to both customers and internal teams. Listen deeply, communicate clearly, and share insights to continuously improve the customer experience.
Manage Deliverables: Coordinate timelines, meetings, and deliverables across departments and with customers. Track progress, document updates, and keep things running smoothly.
Support Events: Contribute to the execution of key ACAMS events (both virtual and in-person), helping ensure client engagement and satisfaction.
Leverage Data: Maintain dashboards and key success metrics to track performance and client outcomes.

What You'll Bring

1–3 years of experience in client services or account management — ideally in a professional services setting.
A proactive mindset and strong organizational skills — you're someone who can manage multiple projects and clients with confidence.
Strong communication and relationship-building skills, both written and verbal.
Tech-savvy and comfortable using tools like Microsoft Office, CRM systems, and analytics platforms.
Strong presentation skills – you're someone who is comfortable creating and presenting to a group of people
A passion for customer experience and a desire to grow your career in a mission-driven organization.

Why Join Us

Make an impact. Your work directly supports organizations worldwide in the fight against financial crime.
Grow with us. This role offers a clear path toward more senior positions in Customer Success, Account Management, or Strategy.
Collaborate globally. Be part of a passionate, mission-driven team that values inclusion, creativity, and excellence.
Enjoy great benefits: competitive compensation, generous PTO, learning & development resources, career advancement, and more.

EEO

We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

Client Success Specialist

Job Type