Senior Support Consultant

Position Title: Senior Support Consultant

Location: Remote US Role

Department: Support

Employment Type: Full-Time

Overview

We are seeking an experienced and highly skilled Senior Support Consultant to join our team. This role is ideal for a technical professional with deep experience in the revenue cycle healthcare industry, strong analytical skills, and a proven ability to work with payers and insurance claims. The ideal candidate is detail‑oriented, proactive, and comfortable working in a fast-paced support environment that demands both independence and cross‑functional collaboration.

Key Responsibilities

• Provide advanced support to clients and internal teams related to revenue cycle operations, payer workflows, and insurance claim processes.
• Troubleshoot complex issues involving healthcare data, claims submissions, adjudication, and payer response behaviors.
• Write and optimize SQL queries to analyze, validate, and troubleshoot data-related issues.
• Serve as a subject matter expert (SME) on payer requirements, reimbursement patterns, claim formats, and exception workflows.
• Collaborate with technical teams to escalate and resolve system defects or configuration gaps.
• Contribute to documentation, training sessions, and best-practice guidance for clients and support staff.
• Participate in testing of new features, workflows, or integrations within the platform.
• (Bonus) Leverage familiarity with HL7 standards to support healthcare data integration and interoperability tasks.

Qualifications

• 5+ years of professional experience, with a strong preference for roles in the revenue cycle healthcare industry.
• Hands-on experience working with payers, insurance claims, reimbursement processes, and related data workflows.
• Strong proficiency in SQL query writing, including data analysis and troubleshooting.
• Experience working with healthcare data formats, including EDI (e.g., 837, 835).
• Bonus: Knowledge of HL7 interfaces or healthcare interoperability standards.
• Excellent problem-solving, communication, and customer‑facing skills.
• Ability to manage multiple priorities and work independently in a high-demand environment.

Preferred Attributes

• Analytical mindset with strong attention to detail.
• Experience supporting SaaS platforms or technical systems within healthcare.
• Ability to translate technical concepts into clear, actionable insights for non-technical stakeholders.
• Strong collaborative approach and willingness to mentor junior team members.