Entry Level IT support

Job Description
Job Summary We are looking for an eager, tech-savvy individual to launch their career with our IT team. This is an entry-level role designed for learning and growth. You will start by handling day-to-day IT support tasks while receiving mentorship and on-the-job training in our core business technologies.
Unlike standard helpdesk jobs, this role offers a unique opportunity to learn Enterprise Resource Planning (ERP) systems and Electronic Data Interchange (EDI). These are high-demand skills that power modern business. If you are passionate about technology, have a strong aptitude for problem-solving, and are ready to learn how business software works "under the hood," we want to hear from you.
Duties And Responsibilities (What You Will Do & Learn)

• IT Support & Foundation:
• Serve as the first point of contact for colleagues experiencing technical issues (password resets, printer issues, software glitches).
• Learn to install and configure computer hardware, operating systems, and applications under the guidance of senior IT staff.
• Assist in setting up new user accounts and workstations for onboarding employees.
• ERP & EDI Skills Development (The "Growth" Part):
• Learn our ERP System: Receive training on how to navigate, administer, and troubleshoot our main business management software. You will learn how different departments (Sales, Accounting, Warehouse) rely on this system.
• Learn EDI Fundamentals: Understand how our systems automatically exchange data (orders, invoices) with major partners.
• Monitor Data Flow: Assist the team in monitoring the connection between the ERP and outside vendors, learning to identify why a specific order or record didn't sync correctly.
• Process & Documentation:
• Create and update "How-To" guides and support documentation as you learn new processes.
• Maintain accurate records of hardware assets and support tickets.
  

Requirements And Qualifications (Who We Are Looking For)

• Education: Associate degree in Computer Science, MIS, or a related field (or currently pursuing). Equivalent self-taught experience is also welcome.
• Experience: 0–1 years of experience. Recent graduates are encouraged to apply.
• Technical Aptitude: Basic familiarity with Windows 10/11, Microsoft Office, and general computer hardware.
• Eagerness to Learn (Crucial): A specific interest in learning business systems (ERP), backend data flow, and EDI technology.
• Soft Skills:
• Strong curiosity: You like figuring out how things work.
• Communication: You can explain technical problems in simple language.
• Patience and a service-oriented mindset.
• Bonus Skills (Not Required): Any prior exposure to database concepts, spreadsheets, or business software is a plus.
  

Company Description
Bull Outdoor Products Inc. has been manufacturing the highest quality premium outdoor BBQ's since 1992. With our superior products, facilities, and team, we pioneered the concept of outdoor BBQ kitchens and grill islands, recognizing the need for backyard barbecue enthusiasts to bring their grilling talents to match those of professional chefs!
Bull Outdoor Products Inc. has been manufacturing the highest quality premium outdoor BBQ's since 1992. With our superior products, facilities, and team, we pioneered the concept of outdoor BBQ kitchens and grill islands, recognizing the need for backyard barbecue enthusiasts to bring their grilling talents to match those of professional chefs!