The Role

You will be responsible for :

Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
Partnering with the sales team to ensure that new customers are onboarded successfully.
Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
Ensuring a high level of customer renewals.
Building strong product expertise and providing training & ongoing support as required.
Providing feedback and advocacy on customer pain-points to internal teams.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

You have at least 1 year experience within a Customer Success or Sales Operations / Sales Support role, ideally within the Consulting and Hospitality industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are adaptable and thrive in changing environments
You are a self-starter and demonstrate a high level of resilience
You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

Entry-Level Holiday Coordinator

Job Type