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Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!

Who We Are

At ContactPoint 360, we put people first. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for passionate, people-focused individuals who thrive in a fast-paced, hospitality-driven environment.

The Opportunity

We are seeking dedicated and professional Client Services Representatives to join our established contact center to manage client relationships and provide customer support . This is an excellent opportunity for individuals who are service-oriented, target-driven, and eager to build a long-term career in a reputable organization.

What You’ll Do

Regularly communicate with clients to request and review documentation related to the case.
Communicate via phone call, email and text with clients to gather required information in order to further qualify them for cases.
Confirm that all clients are being reached out to on a consistent basis
Accurately file documents in the appropriate databases with all required information and notes.
Perform a variety of file maintenance tasks for electronic files in compliance with the firms policies. This includes creating and retrieving files when necessary.
Assist clients with the discovery phase of a case an provide pre-determined answers to their questions, refraining from providing legal advice.
Other duties as assigned.

What You Bring

Matric / Grade 12 (essential) with a high level proficiency in English as a first language
1-3 years related experience in customer or client services (essential)
Must be comfortable adapting to rapidly shifting goals, willing to “role up your sleeves” to solve a variety of challenges
Ability to acquire a basic understanding of legal terminology
Outstanding oral and written communication skills
Ability to provide exceptional client service using various methods of communication
Ability to work independently or as part of a team
Skilled in problem- solving and critical thinking
Ability to demonstrate empathy to clients in various situations
Excellent organizational skills and attention to detail
Ability to collaborate across functional teams
Excellent time- management skills proven ability to meet deadlines and adapt to changing priorities
Ability to maintain confidentiality and exercise discretion and good judgement
Proficiency with technology, including computers, software applications and phone systems
Proficiency in Microsoft Office, specifically Word, Outlook and Excel
Ability to work night shift hours and commence December/January

What We Offer

Competitive remuneration package (between R6000 to R8000)
Comprehensive training and professional development opportunities
A stable, structured, and supportive work environment

Location

This is an on-site position based at our Durban- Mount Edgecombe Offices.

Why Join Us?

A people-first company culture
A modern and collaborative workspace
Career development opportunities

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Location

This is an on-site position based at our Durban- Mount Edgecombe Offices.

Why Join Us?

A people-first company culture
A modern and collaborative workspace
Career development opportunities

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ

Client Services Representative

Job Type