Job Description

We're Hiring: Seasonal Customer Service Advisors

We're looking for Customer Service Advisors with Webchat and Voice experience to join our global team.

Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we're looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.

This is a nightshift opportunity, perfect if you're a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.

What's In It For You

Night shift hours (great for flexible lifestyle)
Competitive basic + incentives

Job Responsibilities

Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
Progress to taking escalated calls and complaints in line with procedures.
Working with various parts of the business to resolve issues.
Connect and build rapport with the customer.
Responding to customers

Job Requirements

Matric or NQF Level 4 equivalent.
Clear Credit and Criminal record.
Computer literate.
Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
Basic understanding and knowledge of the US market is essential.

Required Skills

Customer Service experience
Excellent communication (Written and Verbal)
Ability to deal/ interact with different customers.
Ability to analyse and troubleshoot issues and provide sound resolution.
Ability to demonstrate writing skills as it relates to capturing case notes
Product Knowledge
Adaptive Approach
Able to navigate through systems
Ability to probe effectively

Core Behaviors

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You're “A” Game – Passion is contagious! Work every day like it's your first day on the job.
Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success
Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

Apply

Customer Service Advisors - USA (Talent Pool)

Job Type