IT Helpdesk Intern

About EcoFlow Inc.

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

EcoFlow Vision

Our vision is to power a new world. It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.

EcoFlow Mission

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Work at EcoFlow Inc.

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. At EcoFlow, you will:

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

We're now looking for an IT Helpdesk Intern. This role is full-time and office-based.

Your challenges:

- Responsible for handling Helpdesk tickets, providing on-site technical support and remote assistance to resolve user issues, and quickly responding to fault reports.

- Responsible for preparing computers for new employees, recycling computers from departing employees, and handling daily IT issues.

- Responsible for providing English support for daily documents, announcements, etc.

- Responsible for IT asset management, including assisting with the procurement, warehousing, issuance, replacement, return, and other tasks related to IT assets.

- Responsible for daily Audio&Video meeting support, make sure the device is ready for use

- Responsible for office network troubleshooting (alone or under the help of headquarters network engineers and system engineers)

- Acceptable for short-term business trips

Your profile includes:

- Computer science major or relevant experience in desktop maintenance is preferred.

- Should familiar with the use of mainstream operating systems (Windows 10/11, macOS), if have experience in installation, configuration, and troubleshooting will be given priority.

- Should familiar with office software support (including Microsoft Office, Mail Apps, and collaboration tools such as Teams/Zoom).

- Should have basic knowledge of network and system troubleshooting commands, such as ping, tracert, and nslookup

- Familiarity with the use of audio-visual equipment (projectors, video conferencing, sound reinforcement, large screens, etc.) will be given priority.

- Must have fluent Chinese, English and local language listening, speaking, reading, and writing skills, and be able to write English IT cases.

What we offer:

(1) Competitive salary package;

(2) Travel allowance according to company policy;

(3) A positive and warm team with transparent information transferring.

Why EcoFlow

"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg

"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal

"The product was impressively well designed back then and the company's products have only gotten better."----Forbes

We are looking forward to your joining!

Website: https://www.ecoflow.com/

Social Media: Facebook | Twitter | Instagram | YouTube

EU Headquarter Address: EcoFlow Deutschland GmbH, Speditionsstrasse 17, 40221 Düsseldorf, Germany