FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We're also rapidly growing and are looking for top-tier candidates who share our four core values:

We are team players, collectively working towards a common goal
We work each day with a growth mindset focused on the success of our coworkers, clients, and the company
We do the right thing with an honest and transparent approach that always puts our clients first
We take ownership of our work, always seeing it through to completion

If this opportunity excites you, we invite you to continue reading! We are looking for a Remote Help Desk Technician who is a results-oriented professional dedicated to client satisfaction and skilled in resolving technical issues.

As a Remote Help Desk Technician, you will leverage your expertise in desktop operating systems and commitment to providing outstanding service to support our clients. Your daily responsibilities will include troubleshooting Windows 10 / 11 and MacOS, working with Office 365, and managing user accounts in Active Directory. Excellent communication skills are crucial, as you will often be translating technical concepts to non-technical users.

If you're motivated to help end users resolve their technology challenges while expanding your own knowledge in the process, this position is for you.

Here's what you'll be doing:

You'll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA
You'll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current
You'll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace
The working hours for this position will be from 8:30 AM to 5 PM EST
This position is mainly remote, with in-office attendance required only occasionally to collect shipments or equipment as necessary**

Requirements

Minimum of 2 years of professional IT support experience
Applicants must reside in the Tampa, FL vicinity
Preferred experience in an MSP/MSSP environment
Working knowledge of Windows 10, 11, and MacOS
Working knowledge of the Microsoft 365 office suite
Knowledge of Office 365 cloud services is a plus
Knowledge of Azure and/or AWS is a plus
Strong time management skills are essential for success
Excellent verbal and written communication skills are required
A+ and/or Network+ certifications are preferred
Experience in a ticketing system is preferred; familiarity with Autotask is a significant advantage
Ability to lift and carry equipment up to 50 pounds
Reliable internet connection and a quiet workspace for remote support

Benefits

At FusionTek, we truly believe that our people are our most valuable asset, which is why we're excited to provide:

Hourly range - $25 to $30/hour
Competitive pay with quarterly bonus eligibility
90% of your medical/dental/vision insurance paid by the company
401(k) plan with 4% company matching and immediate vesting
Paid holidays and 17 days of PTO in year one
Educational reimbursement for certification tests and company supplied training resources
Monthly cell phone stipend
Fun team events

Remote Helpdesk Technician - Tampa, FL ONLY

Job Type