Support Specialist (Andover, MA)

Support Specialist (Andover, MA)

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description

About the Role

We are seeking a detail-oriented Support Specialist to join our Operations team. This role partners closely with Sales, Product Management, and Order Management to create and manage quotes, validate incoming purchase orders, and ensure smooth handoffs from quoting to order processing. The ideal candidate is organized, communicates clearly via email, and is comfortable working with cross-functional teams and ERP/quote systems.

Key Responsibilities

• Receive sales-qualified opportunities and create/manage quotes in the quoting system.
• Validate quote details, including customer/end-customer, transaction type, applicable terms & conditions, ship-to details, etc.
• Provide stakeholders with prior part history and relevant product/order information.
• Perform occasional credit checks for new customers or large quotes.
• Support new-customer setup tasks and compliance checks.
• Deliver quotes to Sales and customers.
• Manage execution of signed quotes, Master Sales Agreements, intercompany forms and other documents.
• Process, review, and validate incoming Purchase Orders: confirm addresses, pricing, quantities, part numbers, shipping method, incoterms, and AP/billing details.
• Close out quotes as Won/Lost/Cancelled and support conversion of won quotes to deals (including automation/process improvements).
• Manage execution of Credit Card Request forms and route appropriately.
• Maintain accurate records, status updates, and communications to ensure sales and order teams have up-to-date information.

Qualifications

• 2+ years in sales support, order management, quoting, or related operations role (technology or hardware distribution experience preferred).
• Strong written communication skills; comfortable with email-driven handoffs and stakeholder coordination.
• Attention to detail with proven ability to validate pricing, part numbers, incoterms, and other order-critical information.
• Experience with quote-to-order processes and systems (ERP/CRM/quoting tools)
• Basic understanding of credit checks, AP/billing fields, shipping terms/incoterms.
• Ability to work cross-functionally and follow compliance and contract requirements (MSAs, intercompany forms).
• Proactive problem solver who can manage multiple priorities and escalations.
• Proficient with Microsoft Office (Outlook, Excel) and comfortable learning internal systems.

Additional Skills

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#hpefs

Job

Services

Job Level

Entry

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• United States of America: Hourly Salary USD 33.03 - 44.86 in Massachusetts

The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendorswill never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.