As a Product Support Specialist, you'll guide users through complex problems, meet them live on Zoom, help them onboard successfully, and collaborate closely with our product and sales teams to make sure customers are empowered and confident using Insycle.

Two steps are required:

Submit the application using the job board.
Complete the Application Questionnaire: https://forms.gle/UF8Zjd8JroupkjWdA

Company Overview:

Insycle is on a mission to make working with data easy, fun, and not scary. We help teams clean, manage, and organize customer data inside CRMs like HubSpot and Salesforce—without code. Our customers use Insycle to simplify processes that normally require heavy technical skills, enabling them to move faster, reduce errors, and get better results from their data.

We are a B2B SaaS startup where systems are evolving. If you enjoy solving puzzles and care deeply about helping people succeed, we want to meet you.

Requirements:

✅ You're a Fit If You…

3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role
You're a strong communicator who's equally comfortable over chat, email, or Zoom
You're curious, driven, and like figuring things out—you don't stop until you find a solution
You can troubleshoot and explain technical challenges clearly, even when documentation is light
You're confident working with data tools and CRMs like HubSpot or Salesforce
You're collaborative, enthusiastic, and thrive in a fast-moving, remote team
You're aligned with our mission: make it fun, easy, and not scary to work with data

🚫 This Role Is Not for You If…

You prefer only answering basic support questions or working strictly from a script
You need rigid structure and aren't energized by ambiguity or wearing different hats
You're adverse to following and/or helping develop new processes
You're not proactive about solving problems or looking for better ways to do things

🛠 Tools We Use

HubSpot (CRM)
Intercom (live chat)
Zoom (customer training, demos, onboarding)
Slack (team collaboration)
ChatGPT and AI-powered tools (within Intercom, HubSpot, etc.)

What You'll Do:

Support

Serve as the first line of support for customers via Intercom chat and Zoom video calls
Troubleshoot advanced technical issues related to data formatting, automation workflows, bulk record operations, and more
Collaborate with customers to solve complex use cases, combining curiosity with technical savvy

Onboarding

Lead and support onboarding for new customers, helping them see value early and often
Strategically guide customers to not only solve their initial use case but also explore other ways to leverage the product

Training and Demos

Join and contribute to sales demos as a technical expert, offering insight and creative solutions
Deliver thoughtful, caring support during Zoom sessions—listen actively, understand the customer's goals, and offer creative, high-quality guidance tailored to their needs

Contribute to Customer Service Team

Improve and extend our documentation, templates, and internal processes as you identify gaps
Think critically—suggest new approaches, identify patterns, and help build scalable solutions
Be an internal advocate for our customers—what they need, what's confusing, what's working—and bring ideas to the team

Qualities We're Looking For:

Why This Role Is Exciting

You'll be on the front lines of a product that customers love but still need help mastering. You'll work with smart business users and help them become even more successful. Your ideas will directly influence our support processes, product improvements, and customer experience.

We're a small team with a big mission, and your voice will matter. You'll get to shape not just how we support customers—but how we grow.

Compensation & Benefits:

$70K - $90K Annual
0.05% - 0.1% Equity
Medical, dental, and vision insurance.
401K with a 4% company contribution.
PTO, sick and unplanned time off, holidays.
Full-time, working Monday-Friday (9 am - 6 pm) in the Central or Eastern time zone

Product Support Specialist

Job Type