Support Analyst

Support Analyst field based, working at client sites.
We are seeking a proactive and customer-focused Support Analyst to first- and second-line technical support to various clients across Northern Ireland (north) supporting end-users across the business, ensuring that hardware, software, and network systems run smoothly and efficiently.
Key Responsibilities

• Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices).
• Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications.
• Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems.
• Manage user accounts, permissions, and security in Active Directory and Microsoft 365.
• Perform hardware and software upgrades, imaging, and deployment of new laptops.
  

Key Skills & Experience

• Proven experience in an IT Support or Service Desk role.
• Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches).
• Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell, HP, Lenovo).
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, or Microsoft Remote Desktop).
• Excellent troubleshooting and communication skills, with a customer-first mindset.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are desirable.
  

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