IT Operations Support Analyst Tier 1

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Support Analyst Tier 1 in United States.
We are seeking a detail-oriented IT Operations Support Analyst Tier 1 to provide exceptional technical support to internal users across hardware, software, and administrative systems. This role serves as the first point of contact for IT issues, triaging requests, troubleshooting problems, and escalating complex cases as needed. The ideal candidate will deliver white-glove customer service, maintain accurate documentation, and collaborate with higher-tier IT support teams to ensure timely resolution of issues. This position provides an excellent opportunity to grow technical expertise in a fast-paced, dynamic environment while supporting a broad range of end-users and IT systems.
Accountabilities:

• Respond to and prioritize IT support requests received via phone, chat, and ticketing systems
• Act as a customer advocate by researching, troubleshooting, and resolving issues efficiently or escalating them to appropriate personnel
• Support internal end-users with hardware, software, and administrative issues, including desktops, laptops, tablets, payment terminals, and proprietary applications
• Communicate status, plans, and follow-ups clearly to users and relevant teams
• Maintain accurate records and documentation of incidents and resolutions in the ticketing system
• Support VIP-level requests and participate in projects or training at headquarters and retail locations as needed
• Adhere to documented IT processes and report discrepancies or improvements as required
  

Requirements

• High school diploma or equivalent required; AS degree in a technical field preferred
• Minimum of 1 year of verifiable technology support experience
• Industry certifications such as N+, A+, or S+ are preferred
• Familiarity with Microsoft and iOS operating systems
• Basic understanding of Active Directory and networking concepts
• Strong customer service orientation with excellent oral and written communication skills
• Ability to work independently and collaboratively within a team environment
• Problem-solving skills with the ability to troubleshoot issues of varying complexity
• Adaptability to changing tasks and business needs; willingness to travel 1-10% as required
  

Benefits

• Competitive salary and comprehensive benefits package
• Flexible remote work environment with occasional travel to headquarters or retail locations
• Opportunities for technical training and professional development
• Collaborative and supportive team environment
• Paid time off, holidays, and potential for additional hours based on business needs
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:

• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements
• 📊 It compares your profile to the job's core requirements and past success factors to determine your match score
• 🎯 The top 3 candidates with the highest match are automatically shortlisted
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed
  

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once shortlisted, your profile is shared with the hiring company, who will manage interviews and next steps.
Thank you for your interest!