1st Line Incident Operator - German Speaking

Main Goal

To receive and log all first line technical queries and requests on the service management from internal, external, direct and indirect customers in German.

Responsibilities/Tasks

To handle all first line technical queries relating to hardware and solutions
To take ownership of Key Account as a single point of contact for Account managers/Partners on queries/escalations
To provide support and resolve issues over the phone
To monitor and respond to the Incident Management email and chat inbox

Knowledge, Experience & Skills

Experience of Service Desk essential
Fluent German speaker
Able to operate in busy service environment

What we can offer you

Salary (Competitive)
25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
A buying and selling holiday scheme
Life Assurance (4 x base salary)
Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
Enhanced Maternity and Paternity leave
Employee Assistance Programme
Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
Electric Car Scheme
Lifeworks – Access to discounts / perks
EyeCare – Access to money off for glasses and sight test

The values that underpin the Kyocera Group are the 5 C's- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

Incident Coordinator

Job Type