Junior IT Support Technician (Remote)

Location: Fully Remote (UK-based)

Salary: £28,000 – £35,000 (depending on experience)

Contract: 12-Month fixed term, with the potential to go permanent

Hours: Full-time

About the Role

We're looking for a proactive and technically confident Junior IT Support Technician to join our internal IT team on a 12-month fixed-term contract (with a strong chance of becoming permanent). If you enjoy helping people, love technology, and thrive in a remote-first environment, this could be your perfect fit. This is an exciting opportunity for a junior engineer to develop their skills, working alongside and learning from a highly experienced team in a supportive, hands-on environment.

We're a friendly organisation who love solving problems and making sure everything runs smoothly, without the complexities often found in more corporate settings.

You'll be our go-to person for 1st line support, helping colleagues across the UK and US stay productive, secure, and connected. While the role is remote, you'll have plenty of interaction with the team, and we'll work together to keep things smooth and stress-free.

Your standard workday will be from 12:00 to 20:30 UK time (including an hour lunch), giving you a later start and alignment with our US-based colleagues. We value flexibility so, while your hours will be consistent, there may occasionally be some adjustments for cross-time zone collaboration.

What You'll Be Doing

• Technical Support

o  Be the first point of contact for technical support via Freshservice (or similar)

o   Troubleshoot issues with Microsoft 365, Intune, and macOS devices

o   Provide day-to-day user support to keep the team up and running

• Tech Operations & Maintenance

o Support our Microsoft 365 environment (Exchange, Teams, SharePoint)

o   Manage macOS devices with Mosyle and Apple Business Manager

o   Help administer Azure AD, Active Directory, and device security tools like CrowdStrike or

Microsoft Defender

o   Support server environments (Windows and Linux) and virtualization tools (Hyper-V, VMware)

• Process & Documentation Champion

o   Contribute to internal IT documentation

o   Suggest improvements to workflows to help us get better every day

What We're Looking For

To succeed in this role, you'll need to bring the following skills and experience - these are essential for the position.

• Proven experience in IT support or system administration
• Confidence working with:

o   Microsoft 365 and Intune

o   macOS (using Mosyle and Apple Business Manager)

o   Endpoint protection (e.g. CrowdStrike, Microsoft Defender)

o   Windows and Linux server environments

o   Virtualization tools like Hyper-V and VMware

• Familiarity with ITSM tools such as Freshservice
• Strong communication skills and a people-first approach to support
• The ability to work independently in a fully remote setup

Bonus Points If You Have

• An understanding of Zero Trust security principles
• Experience with scripting and automated deployments (especially for macOS with Mosyle)
• Worked in remote-first or distributed teams
• A strong interest in cybersecurity

What It's Like to Work Here

We believe people do their best work when they're supported, trusted, and encouraged to grow. Here's what we offer:

• A competitive salary and company-matched pension
• 30 days of paid holiday per year (pro-rated), plus bank holidays—with the option to buy/sell up to 5 extra days
• Health, life, and income protection insurance
• A fully remote, flexible working environment
• An inclusive culture, with a dedicated Women in Tech team and a commitment to equity and representation

Sound Like a Good Fit?

We'd love to hear from you! Whether you're looking to grow your experience or bring your IT know-how to a team that values people as much as tech—we're excited to learn more about you.

About n2 Group

At n2 Group we are transforming computing and technology investment with a radical new approach. Our businesses are all established, purpose-driven market-leaders in computing products or services. We stimulate long-term sustainable growth through group-level support in strategy, business development, innovation, and operations. With no shareholders or external financial interests, we reinvest all profits back into the group or to the community, reinforcing our commitment to positive social impact through technological advancements.

n2 Group companies are at the forefront of computing and IT infrastructure, helping clients in various sectors to be more productive, innovative or reduce risk through advanced software and services. Rapidly expanding in high-performance computing, artificial intelligence, and scientific computing, our businesses.

n2 Group Companies  

• BioTeam: Scientific computing consultancy integrating technologies, data, and cultures to accelerate science. 

• nAG: Advanced products and services in algorithms, optimization, high-performance computing and AI. 

• STAC: Independent financial services technology research and community events. 

• VSNi: Proven statistical solutions and data expertise driving innovation and success.  

• X-ISS: Industry leading management and analytics solutions for HPC/AI systems.