Help Desk Technician

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region.We are one of the fastest growing IT Consulting company across the USA and we are hiring "Helpdesk Technician " for one of our clients.We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Company: One of Our Clients

• Title: Help Desk Technician

Remote

Contract: Open

Job Description

• Level 1 support Basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions.

Position Duties Include

• The Tier 1 Technician answers, evaluates, and prioritizes incoming telephone, voice mail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor, or other technical staff.
• Logs and tracks customer interactions using problem management software (SNOW) and maintains thorough history records and related problem documentation.
• Prepares standard statistical reports, such as help desk incident reports.
• Position Requirements Include:
• Excellent Customer Service Focus
• Excellent Communication Skills
• Astute Learner
• Competent Trouble-shooting Skills
• Ability to Evaluate Customer Needs and Determine the Appropriate Options/Procedures
• Understands Quality and Performance Metrics and Resulting Impact to the Customer
• Proficient in Microsoft Operating Systems and Applications, Hardware/Software Support
• Previous Help Desk/Call Center Experience Beneficial
• Experience at Institutions of Higher Education Beneficial
• Learning Management System Experience Beneficial
• Comp TIA Certification/s Beneficial

About Net2Source, Inc.

Net2Source is a total talent management solutions company with its presence in 50+ countries.Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.

Want to read more about Net2Source? Visit us at www.net2source.com

Equal Employment Opportunity Commission

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.

Fast Facts about Net2Source

• Founded in 2007
• 100% Minority Owned, Debt Free, Private
• 4100+ consultants globally
• 2550 consultants placed in the US
• 750+ team of in-house staffing team
• 30+ sales offices in the US, and 50+ Offices globally
• Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)

Awards and Accolades

• 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019)
• 2019 & 2018 Ranked 21stFastest Growing Staffing Company in USA by Staffing industry Analysts
• 2019 & 2018 Fastest 50 by NJ Biz (Ranked (9th and 27th ).
• 2019 Top 100 Fastest companies to grow in Dallas by Dallas Business Journal.
• INC 5000 Fastest growing for 8 consecutive years in a row.
• America's Most Honored Businesses (Top 10%)
• 2019 Dallas Top 100 by Dallas Business Journal
• 2019 Proven Supplier of the Year by Workforce Logiq
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Sharon Dawson

Technical Recruiter

Net2Source Inc.

Global HQ Address: 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

Office: (201) 340 8700 x EXT: 615 |cell: (201) 301 2851 | Fax: (201) 333 5020

Email: [email protected]