Sales + Account Development Associate

Location: South Hackensack, New Jersey

Work Arrangement: In person

Industry: Food & Beverage Import, Distribution, Specialty Products, and Business Expansion into K-Beauty / Cosmetics

Compensation: $50,000–$60,000 per year, based on experience, qualifications, and business needs

About Pocas International Corp.

At Pocas International Corp., we are proud to be “The Food Adventurers” — a passionate importer and distributor focused on bringing unique, high-quality specialty products from around the world to customers and partners throughout the United States and beyond.

Since 2005, we have built strong, long-term relationships with distributors, wholesalers, retailers, and business partners by offering exceptional products and service with honesty, integrity, and consistency.

Our core business has been built in the food and beverage import and distribution industry. As part of our continued business expansion, we are also exploring opportunities to add K-beauty, cosmetics, and related lifestyle product lines to our growing customer network.

We study global product trends, customer needs, and market opportunities to bring exciting and sought-after products to market while maintaining competitive pricing, strong service, and exceptional value.

About the Role

Pocas International Corp. is seeking a Sales + Account Development Associate to join our headquarters team in South Hackensack, New Jersey.

This role is ideal for someone who enjoys customer communication, order processing, account support, sales development, and cross-functional teamwork. The position is more than a traditional sales support role. It offers the opportunity to learn the import and distribution business, support customer growth, assist with account development, and help the company expand into new product categories including food and beverage, specialty products, and potential K-beauty / cosmetics lines.

The successful candidate will support customer relationships, assist with order processing and customer follow-up, gather market and competitor insights, and help drive sales opportunities across our growing global product portfolio.

Key ResponsibilitiesCustomer Communication & Account Support

• Communicate professionally with new and existing customers regarding product information, order status, availability, pricing, promotions, and general account support.
• Serve as a reliable point of contact for customer inquiries, follow-ups, and day-to-day account communication.
• Build, maintain, and strengthen positive business relationships with customers.
• Support customer satisfaction by responding clearly, accurately, and in a timely manner.
• Follow up with customers on open matters, including order-related questions, product requests, payment-related communication, and account support items.

Order Processing & Internal Follow-Up

• Support customer order processing from initial communication through internal coordination and follow-up.
• Work closely with Sales, Operations, Warehouse, Purchasing, Marketing, and Accounting teams to help ensure smooth order fulfillment and customer service.
• Track customer requests, order updates, backorders, inventory questions, and follow-up items.
• Maintain organized records, notes, reports, and communication history related to customer accounts and order activities.
• Help identify and communicate potential issues that may affect customer satisfaction, delivery timing, inventory availability, or account performance.

Sales Growth & Account Development

• Support account development activities to grow customer loyalty, sales opportunities, and long-term business relationships.
• Identify sales opportunities through customer communication, market observation, and internal sales data.
• Assist in developing account growth plans, promotion ideas, and customer engagement strategies.
• Communicate product information, promotions, new item opportunities, and company updates to customers in a professional and timely manner.
• Participate in customer meetings, product presentations, local/regional customer visits, and trade shows as needed.

Market Insight & Business Expansion Support

• Conduct basic market research and competitor analysis to identify trends, pricing insights, product opportunities, and customer needs.
• Share customer feedback, product requests, and market observations with Sales, Purchasing, Marketing, and leadership teams.
• Support business expansion efforts into new product categories, including K-beauty, cosmetics, and related specialty or lifestyle products.
• Assist in identifying customer