Front Desk Support

Position Overview

USPS is a leading provider of postal services across the United States, dedicated to delivering mail and packages efficiently and reliably. As a Front Desk Support team member, you will be the first point of contact for visitors and clients, ensuring smooth office operations and excellent customer service.

Key Responsibilities

• Greet and assist customers and visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate department or personnel.
• Assist in scheduling appointments and managing office calendars.
• Ensure that all front desk areas are organized and presentable at all times.
• Process incoming and outgoing mail and packages efficiently.
• Handle customer inquiries by providing accurate information and resolving issues promptly.
• Collaborate with other departments to ensure smooth office operations.

Required Qualifications

• High school diploma or equivalent.
• 1+ years of experience in a customer service or front desk role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and basic office equipment.

Preferred Qualifications

• Experience with postal services or in a similar environment.
• Familiarity with office management software.
• Fluency in additional languages is a plus.

Benefits & Perks

• Competitive salary based on experience.
• Comprehensive benefits package including healthcare, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holiday pay.
• Employee wellness programs and support.