IT Support Technician (MSP)
Stones River ElectricJob Description
Stones River Electric is seeking a motivated IT Support Technician to support a diverse client base across the Nashville area. This role is ideal for someone who enjoys working with multiple environments, solving a wide range of technical issues, and providing excellent customer service. You’ll support servers, Windows workstations, Office 365, and perform both remote and onsite deployments for our clients.
Key Responsibilities
Company Description
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
Stones River Electric is seeking a motivated IT Support Technician to support a diverse client base across the Nashville area. This role is ideal for someone who enjoys working with multiple environments, solving a wide range of technical issues, and providing excellent customer service. You’ll support servers, Windows workstations, Office 365, and perform both remote and onsite deployments for our clients.
Key Responsibilities
- Provide technical support to multiple client environments in an MSP setting
- Respond to and resolve support requests via ticketing system, remote tools, and onsite visits
- Travel to customer sites throughout the Nashville area to provide onsite IT support
- Support, maintain, and troubleshoot Windows workstations and user environments
- Assist with administration and support of servers (primarily Windows Server)
- Deploy, configure, and maintain desktops, laptops, printers, and related hardware
- Manage and support Office 365 services including Exchange Online, Teams, OneDrive, and SharePoint
- Assist with user onboarding/offboarding and permissions management
- Troubleshoot network, system, and application issues across multiple clients
- Document solutions, configurations, and procedures clearly and consistently
- Follow MSP best practices for security, documentation, and customer communication
- Experience working in an IT support or helpdesk role (MSP experience preferred)
- Strong working knowledge of Windows 10/11 and common business applications
- Experience supporting servers and core infrastructure
- Hands-on experience with Office 365 administration and troubleshooting
- Experience providing both remote and onsite support
- Comfortable working with multiple clients and shifting priorities
- Ability and willingness to travel to customer sites within the Nashville area
- Strong customer service, communication, and time management skills
- Valid driver’s license and reliable transportation
- Prior MSP experience
- Active Directory, Group Policy, and user management
- Basic networking knowledge (DNS, DHCP, TCP/IP, VPNs, firewalls)
- Experience with RMM and ticketing systems
- Backup, disaster recovery, and endpoint security tools
- IT certifications (CompTIA A+, Network+, Microsoft, etc.)
- Exposure to a wide range of technologies and client environments
- Opportunities for technical growth and advancement
- Supportive, team-oriented MSP environment
- Medical, dental, vision benefits
- Paid Holidays
- Vacation
- 401K Match
- Sign-on/Referral Bonus after 90 Days
- Anniversary Bonus
Company Description
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
Stones River Electric stands as a distinguished family-owned and privately held company with a rich legacy spanning over 30 years. Our expertise lies in leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Recognized for our unwavering dedication to enhancing energy efficiency and delivering cost-effective solutions, we have established a stellar reputation for innovation and excellence in the industry. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations. Join our team and be a part of our enduring legacy of success in the electrical industry!
Job Type
- Job Type
- Full Time
- Location
- Madison, TN
Share this job: