Information Technology Support Technician

Position Overview

We are looking for a dedicated and proactive On‑Site IT Support Engineer to provide hands‑on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT‑related issues at the site, while also performing preventive maintenance and ensuring system stability.

Experience Required: Entry level

Responsibilities: Provide on‑site support and preventive maintenance to ensure system uptime and reliability.

Key Responsibilities

• Provide on‑site support for resolving technical incidents related to infrastructure, systems, and end‑user devices.
• Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Monitor and coordinate critical service requests with remote teams and vendors as needed.
• Assist in escalating complex incidents to higher‑level support teams while ensuring proper follow‑through.

Required Qualifications

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end‑users at all levels.
• Detail‑oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.