Systems Administrator (Microsoft 365 & Azure)

Location: Albany, NY Category: Professional Positions Posted On: Thu Jan 29 2026 Job Description:

Provides technical support and administration for server infrastructure, cloud services, and enterprise applications within SUNY System Administration. Assists with Level 2 and 3 technical support while developing expertise in server administration, Office 365/Azure environments, and enterprise systems. Contributes to infrastructure projects and maintains system documentation.

Duties and Responsibilities

Server Administration

Assists with Linux and Windows Server operating system administration

Supports applications for System Administration and SUNY campuses

Performs standard support operations including

Server patching

LAN account creation

File share management

Develops familiarity with various server operating systems:

Windows

Linux

AWS cloud hosting

Azure cloud hosting

Azure/Office 365 Administration

Provides support for Office 365 and local hosted Exchange servers

Manages and supports core Office 365 services

Email systems

Teams

OneDrive

SharePoint

File Sharing

Microsoft Defender

Assists with Azure platform administration

Develops proficiency in O365 platform support

Aids with security configuration for Azure and O365 resources

Technology Solutions Support

Delivers 2nd and 3rd level technical support for

System Administration offices

SUNY Campuses

Department-specific services

Familiarizes with SSII process and troubleshooting procedures

Maintains documentation in TDX knowledgebase for

End user reference

OIT staff procedures

Logs all incidents and requests in TDX System

Technology Solutions Projects

Participates in departmental projects including

New product deployments

Computer rollouts

Server deployments/migrations

Service migrations (e.g., ITEC Zen environment transition)

Assists with implementation of new technologies

Job Requirements

Minimum Qualifications

Associate's degree in Information Technology or related field

Additional relevant experience may substitute for degree

0-2 years of technical support experience

Basic troubleshooting abilities

Strong customer service orientation

Proficiency with Microsoft Office Suite

Basic understanding of computer hardware and software

Ability to follow established procedures

Good communication skills

Basic documentation abilities

Preferred Qualifications

Bachelor's degree in related field

Experience with help desk ticketing systems (TDX)

Basic knowledge of audio/visual equipment

Experience in educational environment

Familiarity with

Windows operating systems

Basic networking concepts

Standard office equipment

Microsoft Azure

Amazon Web Services

Additional Information

Must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is NOT available for this position.

Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $50,000-$56,000 annually.

State Title: Programmer Analyst (SL-2) and is part of the United University Professions Union.

Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information.

This position will be based in Albany, NY.

SUNY System Administration Benefits

SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:

Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.

Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.

Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.

Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.

Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.

Explore our full benefits offerings here: www.suny.edu/benefits