ICT Support Technician (2nd Level)

Role: ICT Support Technician (2nd Level)
Department: Digital Services
Grade: 5 (£28,778 - £32,097)
Responsible to: Head of Customer Services & Support
Campus: Coleraine
Reference: 040449
(Full-Time, Permanent)

• ABOUT US -
  

We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland.
Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer.

• THE ROLE -
  

Are you passionate about technology and looking to kickstart your career in IT? Join our dynamic Digital Services team as an ICT Support Technician at Ulster University, where youll play a vital role in providing essential IT support to staff, students, and visitors across campus. This is an entry-level role perfect for individuals looking to grow and advance their skills in a thriving IT environment. This role offers not only practical experience but ample opportunity for career progression.
As an ICT Support Technician, you will deliver 2nd line IT technical support by resolving a range of IT issues, supporting staff, students, and visitors with technical problems based at your campus location. Youll troubleshoot and solve escalated issues, delivering solutions that keep the university running smoothly. The role requires an understanding of IT Service Management and knowledge of current computing technologies. As an entry-level post, a training and development plan is scheduled.
Please note: This role involves working on campus to facilitate in-person support. Currently, hybrid or remote options are not offered.

• ABOUT YOU -
• Hold an HNC/HND, Foundation degree, NVQ Level 4 or equivalent (or higher), with relevant ICT content, or be in the final 6 months of a degree programme with relevant ICT content. Or:
• Can demonstrate appropriate experience relevant to an ICT technical support (2nd Level) environment.
• Experience providing 2nd level ICT service request and incident management support.
• Experience in problem analysis and resolution activities in an ICT technical support environment.
• Evidence of experience configuring and deploying hardware and software, including portable devices.
  

Please find our employee benefits on our website.
Ulster University holds a Silver Athena SWAN award in recognition of our commitment to advancing Gender equality in higher education. You can read more about what this means on our University website. The University has a range of initiatives to support a family-friendly working environment, including flexible working.
The University is an equal opportunities employer and welcomes applicants from all sections of the community, particularly from those with disabilities. Appointment will be made on merit.