Part-Time Temporary GHIN Support Associate

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.

About this role

As a GHIN Support Associate, you will be supporting our customers and golfers with their questions and requests. This person will work closely with the GHIN team to improve quality and performance of the GHIN products. The role will also help provide key statistics and analytics to both internal/external stakeholders to help inform decision making.

This is a part-time, temporary position, working approximately ~30 hours per week, through December 2026.

What you'll do

• Assist the GHIN team in delivering exemplary service and value to customers & golfers
• Support the Assistant Director, Operations & Support, GHIN with operational communications both internally and externally
• Work closely with the GHIN team on Change Management tasks including training, documentation, and educational materials
• Assist in quality assurance testing of resolved defects and new features
• Maintain and deepen customer relationships with domestic and international golf associations
• Communicate directly with golfers, receiving issues and feedback and translating them into development tasks that ultimately improve the products
• Report on defects and issues raised by golfers and association administrators
• Create tools, resources, and FAQs for GHIN features

Where you'll be

This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday.

What you bring

• 1+ year of experience working in a customer support, product management, or project management role strongly preferred
• USGA internship or golf industry experience is a plus
• Strong organizational, planning, communication, presentation and writing skills
• Ability to take initiative and operate toward a goal without daily supervision
• Collaborative energy and spirit
• Proficiency in creating presentations in Microsoft PowerPoint and overall experience in the Microsoft suite of products
• Ability to be involved in multiple projects, displaying strong problem-solving skills and attention to detail
• Experience working with support platforms like Zendesk and/or app store ratings & reviews management is a plus
• Experience using JIRA, Confluence, and product analytics tools is a plus
• Creative thinker and problem-solver

Level: Associate

Job Location: Liberty Corner, NJ

Salary Range: $23-25/hour

The annual base salary range for this position is $23-25/hour. This range represents what we reasonably expect to pay as starting base compensation for this role. Compensation is based on several factors that are unique to each candidate, including skill set, depth of experience, and relevant certifications. In addition to your base compensation, the USGA provides competitive benefit offerings for all full-time employees.

What the USGA brings

• Comprehensive medical, dental, and vision benefits, including a zero-contribution medical plan offered for all full-time employees
• Retirement plans, with a generous annual contribution from the USGA
• Suite of programs to promote physical, emotional, and financial well-being
• Generous bank of paid time off, plus the week between Christmas and New Years Day off
• Off-site team building events
• On-site gym and golf simulator
• Professional development opportunities
• Learn more about our benefits and culture here

The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.