Part-Time Desktop Support Technician 🏆

Part-Time Desktop Support Technician 💰 Salary: $41,600 - 41,600 per year

At VXI Global Solutions we are looking for a Support engineer!

🛠️ Our tech stack

Active Directory, Cloud, Genesys, Hardware, Support, Network, Security, VPN, Windows

📝 Rquirements

• We need at least 5 years of hands-on desktop support experience.
• We require strong working knowledge of Windows 10/11, including system logs and diagnostic utilities.
• We need experience with Windows Deployment Services (WDS) or comparable imaging platforms.
• We expect candidates to be comfortable handling ticket queues and meeting service-level targets.
• We require excellent written and verbal communication skills.
• We need experience installing, upgrading, and maintaining software and hardware.
• We require experience troubleshooting VoIP and softphone applications.
• We look for familiarity with Active Directory fundamentals.
• We require experience using remote support tools.
• We need an understanding of call center workstation performance requirements.
• We require open availability to support business needs.
• We prefer experience with RingCentral, Genesys Cloud, or similar contact center platforms.
• We prefer familiarity with PDQ Deploy/Inventory, Intune, and SCCM.
• We prefer basic knowledge of network layouts and VPN clients.
• We prefer experience supporting Chrome browser tools.
• We prefer knowledge of asset management systems.
• We prefer prior IT support experience in a call center environment.
• We value a strong customer service mindset.
• We value the ability to juggle multiple priorities effectively.
• We need someone who can work independently or collaboratively as needed.
• We expect a high level of attention to detail.
• We need strong problem-solving and time-management abilities.
• We prefer candidates with experience in quality assurance, call center management, business coaching, management reporting, team development, or leadership.
• We require the ability to work onsite in Charlotte, NC.
• We require an in-person presence at our Charlotte, NC location.

👩💻👨💻 Your responsibilities are

• We troubleshoot and resolve Windows PC issues, including operating system errors, application slowdowns, driver problems, and user profile concerns.
• We deploy, image, and configure systems using WDS or similar tools.
• We manage support tickets from start to finish and communicate progress clearly.
• We correspond effectively with users and team members by email, chat, and in person.
• We document troubleshooting actions, resolutions, and workarounds accurately.
• We install, configure, and maintain desktops, laptops, peripherals, and specialized call center hardware.
• We diagnose and fix VoIP, softphone, and headset or audio issues.
• We maintain accurate inventory records for PCs and peripheral devices.
• We support new-hire setups, workstation readiness, and onboarding activities.
• We perform break/fix work, device refreshes, and equipment moves and changes (IMAC).
• We provide basic network troubleshooting support.
• We assist with printer setup, driver updates, and printer-related troubleshooting.
• We follow IT policies, security procedures, and data handling standards.
• We work within a fast-paced, high-volume call center environment to keep workstations running smoothly.

View this job and over 500 other transparent jobs with salaries (💰💰💰) & tech stacks (🛠️) on DevITJobs

Category: Support Developer / Engineer

Location address: Hewitt Associates Drive, Charlotte, United States

Salary: $41,600 - 41,600 per year

Benefits & perks that we offer

VXI Global Solutions - More about us and the role:

We are our IT Operations team, and we are looking for a part-time, reliable, experienced Mid-Level Desktop Support Technician to support a high-volume call center environment in Charlotte, NC. This onsite role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-moving setting and enjoys solving technical problems while supporting agents, supervisors, and administrative staff. We offer a competitive starting rate of $20.00 per hour and the opportunity to grow with a team of happy, enthusiastic high performers.

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