Fitbit Customer Support Specialist with Romanian and English

wherewework.bg on behalf of:
TELUS Digital Bulgaria

• Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.
  

If you are excited about health and technology, join our Fitbit Team
As a Fitbit Customer Support with Romanian, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users' reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background
  

Not bad, right?
What we expect from you:

• Fluency in Romanian language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team's success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment
  

In return, we offer:

• Relocation assistance
• Employee referral bonuses
• Support and learning
• Positive international working environment
• 50+ benefits and services to choose from
• Additional health insurance
• Attractive salary
• Stable job and career development opportunities
• Fully paid training
• Flexible working hours options
  

Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.