Level 2 IT Support Technician | MSP | Microsoft 365 & Windows

About the Role

We are a growing Managed Service Provider (MSP) supporting small and mid-sized businesses throughout Long Island, NY. We are looking for a motivated Level 2 IT Support Technician who enjoys problem-solving, working directly with clients, and continuing to grow their technical skills.

This is a hands-on role supporting desktop environments, Microsoft 365, and small business networks across multiple industries. You’ll work alongside a collaborative team and have opportunities to expand into server, cloud, and infrastructure projects over time.

What You’ll Do

• Provide remote and onsite IT support to business clients
• Troubleshoot Windows 10/11 desktop and end-user issues
• Support Microsoft 365 (user setup, email troubleshooting, Teams, SharePoint basics)
• Assist with Active Directory user management and Group Policy
• Troubleshoot basic networking issues (DNS, DHCP, VPN, Wi-Fi connectivity)
• Deploy and configure desktops, laptops, printers, and business applications
• Work within a ticketing system to track and document issues
• Escalate more complex infrastructure issues when needed
• Deliver professional, responsive, client-focused customer service

What We’re Looking For

• 2–4 years of IT support, Help Desk, or MSP experience
• Strong desktop support and troubleshooting skills
• Experience supporting Microsoft 365 environments
• Working knowledge of Windows Server and Active Directory
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
• Good communication skills and comfort working directly with clients
• Organized, dependable, and eager to continue learning

Nice to Have (Not Required)

• Experience in a Managed Service Provider (MSP) environment
• Exposure to virtualization (VMware or Hyper-V)
• Familiarity with firewalls or business networking equipment
• CompTIA or Microsoft certifications
• Experience with backup or endpoint security solutions

Why Join Us?

• Competitive salary
• Exposure to a wide range of technologies and industries
• Clear growth path toward Systems Administrator or Senior Engineer roles
• Supportive, team-oriented environment
• Ongoing training and technical growth opportunities

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits

• Health insurance
• Paid time off

Work Location: In person