Core purpose of the role

Identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company.

Key deliverables and outputs

Fleet and Counter Product Planning

Ensure each reservation has an allocated vehicle taking note of customer requests
Ensure adequate resources to cover deliveries and collections for the day
Ensure all counter products are made ready for rent and provision is made for additional requests

Rental Transactions

Follow the rental process work instructions for the checkout process
Follow the rental process work instructions for the check in process
Follow the 6-step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services

Administration

Modify rental agreements and capture rental information on Wizardto ensure the rental agreement is accurate for billing purposes
Batch all documentation according to work instruction on a daily basis
Ensure QCEs are completed accurately
Follow the lost property work instruction
Correctly complete damage reports and follow the accident, damage and report work instruction
Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
File all documentation as required

Customer Rental Experience

Follow the Breakdown and Accidents work instruction
Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
Provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security

Workplace is kept in a neat and hygienic condition
All assets are secured according to procedure
(Range: cash, keys, premises, documents, lost property)
Be aware of evacuation/fire plan
All concerns to be raised with Supervisor/Manager

Academic Qualifications

Essential

Matric / Grade 12
Code 08/10 Driver’s License

Work Experience

Essential

1-2 years' experience in a customer or sales environment
Must have the ability to sell

Advantageous

Operations and/or Wizard experience
1 year experience in the automotive or motor industry

Note

The successful incumbent will be expected to perform shift work

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Rental Sales Agent (King Shaka Int Airport)

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