Help Desk Administrator

About Us

We're a modern, cloud-based personal injury law firm headquartered in Los Angeles. Technology drives everything we do—from Salesforce and Egnyte to Microsoft 365 and RingCentral—enabling us to deliver exceptional service to clients and keep our global team connected. We're looking for a motivated Help Desk Administrator to support our systems, ensure smooth day-to-day operations, and help maintain a secure IT environment.

Role Overview

This mid-level position provides hands-on technical support for our staff while assisting with basic security and system administration tasks. You'll coordinate with external IT vendors, support users across multiple platforms, and help ensure our technology environment remains reliable and secure.

Key Responsibilities

• Provide daily help desk support for onsite and remote users.
• Troubleshoot hardware, software, and network issues on Windows 10/11 and macOS devices.
• Manage onboarding/offboarding, user accounts, and device setup.
• Resolve tickets in Zendesk, Jira, or Asana with timely communication.
• Provide user support across a variety of applications including Microsoft 365, Salesforce, Egnyte, Formstack, RingCentral, and AWS Connect.
• Enforce security basics like MFA, password resets, and access reviews.
• Proactive oversight of device compliance and patching via Intune and Microsoft 365 Admin.
• Track IT assets and ensure secure device management and disposal.
• Coordinate with external IT partners for escalations, updates, and vendor repairs.
• Maintain documentation and update internal IT guides and processes.

Qualifications

Required

• 2–4 years of experience providing Tier 1 or Tier 2 technical support in a professional setting.
• Strong troubleshooting skills within Windows and macOS environments.
• Familiarity with Microsoft 365 Admin, Intune, and Entra ID.
• Excellent communication skills and a customer-focused attitude.
• Experience with ticketing tools such as Zendesk, Jira, or Asana.
• Basic networking knowledge (Wi-Fi, VPN, VoIP, printers).

Preferred

• Experience working with managed service providers or external IT vendors.
• Familiarity with Egnyte, Salesforce, Formstack, and RingCentral.
• Exposure to Intune or other device management tools.
• Understanding of data security best practices in legal or healthcare environments.
• Microsoft certification (MS-900, MD-102, or AZ-104) is a huge plus.

Why Join Us

You'll be part of a growing, tech-forward law firm that values initiative, teamwork, and problem-solving. Expect a collaborative, fast-paced environment where you'll gain exposure to modern cloud technologies, sharpen your IT skills, and play an essential role in keeping our systems secure and running smoothly.

Pay: $68, $82,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Work Location: In person