Lead IT Support Technician

Since 2007, this tech-led business has been transforming how food manufacturers and retailers manage their product lifecycles — helping them design, price and deliver better food products, faster. As they continue to scale, they're looking for a senior IT support professional to keep their growing infrastructure running smoothly and securely.

Role Overview:

Location: Hybrid / Remote (office in Bourne, Lincolnshire)

Package: Competitive salary + benefits

Industry: Technology / Food Software Solutions

What You'll Be Doing:

Acting as a Senior in the IT support operations, acting as the main escalation point for complex technical issues.
Manage and prioritise support tickets, ensuring quick and effective resolution.
Oversee day-to-day IT activities — from server maintenance and patching to endpoint management.
Maintain accurate technical documentation and a clear knowledge base.
Monitor key support metrics and identify opportunities to improve processes.
Handle equipment inventory, procurement, and IT onboarding/off boarding.
Deliver user training and develop support resources to build internal capability.
Work closely with infrastructure and security teams on wider technical projects.
Occasionally provide out-of-hours support as part of a shared rota.

Main Skills Needed:

4+ years' experience in IT support, including time in a Lead role.
Strong technical background across Windows 10/11, Windows Server, and networking.
Confident with Intune (or other MDM tools), patch management, and scripting.
Comfortable writing SQL queries and automating manual processes.
Skilled at managing workloads and priorities in a fast-paced environment.
Excellent communication — able to make the complex sound simple.
Knowledge of IT security, cloud platforms (AWS, Azure, GCP) and ITIL frameworks is a bonus.

What's in It for You:

Remote-first culture with a supportive, collaborative team.
Competitive pay and full benefits package.
Freedom to shape and improve IT processes as the company grows.
Access to professional development and training.
Genuine progression pathway into more strategic IT leadership.

Think it could be a fit? We'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Information Technology Support Team Lead

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