IT Support Systems Specialist

Agree Realty Corporation is a high-growth Real Estate Investment Trust based in Royal Oak, MI. The IT Support & Systems Specialist is responsible for providing frontline IT support, managing devices and Microsoft 365 services, and ensuring a stable and secure IT environment for team members.

Responsibilities

• Operate the ticket queue, meet documented SLAs, and publish clear how-to articles; analyze trends and drive down repeat incidents
• Provision/deprovision and modify accounts, groups, mailboxes, and licenses; reinforce Multi-factor Authentication / Single Sign-on best practices in Entra ID
• Provision, patch, and support Windows 10/11 laptops via Intune/Autopilot; manage BitLocker keys and device compliance; coordinate warranty/RMA. Liaise w/ Infrastructure partners troubleshooting all Meraki and/or A/V equipment when necessary
• Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams (including Teams Rooms/Phones); manage distribution groups and shared mailboxes
• Triage phishing and Defender alerts, capture evidence, isolate endpoints when needed, and escalate to security partners per playbook
• Execute day-one readiness, equipment logistics, app access, and exit collections; coordinate closely with People & Culture
• Ensure rooms are meeting-ready; perform quick triage for executive/board meetings and coordinate vendor repairs when required
• Maintain accurate inventory and spares; coordinate with third parties for printers, connectivity, and hardware repairs
• Publish monthly SLA/Customer Satisfaction and endpoint health dashboards; recommend improvements to reduce friction and risk

Skills

• 5+ years supporting Windows endpoints and Microsoft 365 in a business environment
• Hands-on with Microsoft Intune/Autopilot (provisioning, update rings, app packaging) and PowerShell
• Working knowledge of Exchange Online, Teams, SharePoint/OneDrive administration
• Familiarity with Microsoft Defender (for Endpoint and for M365) and incident first-response practices
• Outstanding customer service and communication; calm under pressure in executive-facing situations
• Organized and detail-oriented with strong ticket documentation and follow-through
• Industry certifications across Microsoft 365, Security, or Endpoint (e.g., MD-102, MS-102, SC-200)
• Teams Rooms/AV support experience; basic networking (Wi-Fi/VLAN/printing)
• Experience with knowledge base tools and ITIL-lite process (incident/request/change)

Benefits

• 100% company-paid monthly health insurance premiums for team members and dependents
• 100% company-paid short-term, long-term, and life insurance premiums for team members
• Simple IRA retirement plan with 3% company match
• 3 company-provided lunches per week
• Onsite fully equipped gym and locker rooms
• Opportunity to volunteer at a charity of your choosing with our Agree Gives Back program

Company Overview

• Agree Realty Corporation is a publicly traded real estate investment trust that is RETHINKING RETAIL through the acquisition and development of properties net leased to industry-leading, omni-channel retail tenants. It was founded in 1971, and is headquartered in Farmington Hills, Michigan, USA, with a workforce of 51-200 employees. Its website is http://agreerealty.com.