IT Desktop Support Specialist

Description
About Us
Allpoints Surveying is seeking a highly motivated and customer-focused IT Desktop Support Specialist to join our technology team. You will be on the front lines of providing technical support to end users, helping to keep systems running smoothly and securely. This is a great opportunity for someone with hands-on technical skills who's ready to grow their career in IT support.
Position Summary
As an IT Desktop Support Specialist, you will provide technical assistance and support for hardware, software, network, and account-related issues for a user base of 200+ users in a Windows-based environment. This is an onsite role in Houston, TX, providing in-person support while also assisting hybrid employees through remote support tools.
You will work directly with end users to troubleshoot problems, resolve issues, and escalate when necessary, ensuring minimal disruption to daily operations. This role supports desktop systems, peripherals, and a variety of enterprise technologies.
Key Responsibilities

• Provide first-level technical support to end users via phone, email, ticketing system, and in person
• Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals
• Manage user accounts, passwords, and access through Active Directory
• Assist with Microsoft 365 administration, including account provisioning, Exchange Online mailbox support, Teams access, and service issues
• Support basic network issues and diagnostics (TCP/IP, DNS, Wi-Fi connectivity)
• Participate in onboarding and offboarding processes (account setup, device provisioning, software installation)
• Maintain accurate documentation of support tickets, system procedures, and knowledge base articles
• Assist with hardware setup, upgrades, imaging, and software deployments
• Escalate complex issues to senior IT staff as needed
• Provide support during a standard workweek, including Monday - Friday and normal business hours. Also, provide support outside normal business hours on an as-needed basis, including evenings and weekends, for maintenance, deployments, and/or urgent issues
  

Requirements
Qualifications & Skills
Education & Certification

• Associate or bachelor's degree in computer science, information technology, or related field OR relevant industry certifications (CompTIA A+, Microsoft Certified, etc.) required
• Microsoft 365 / Modern Desktop certifications a plus
  

Experience

• 1+ years of IT support, helpdesk, desktop support, or related experience
• Experience with Active Directory, Microsoft 365 Admin Center, and Exchange Online preferred
• Experience with remote support tools (e.g., AnyDesk, TeamViewer, Microsoft Quick Assist) a plus
  

Technical Skills

• Strong troubleshooting skills for Windows systems
• Knowledge of network fundamentals (TCP/IP, DHCP, DNS) and basic printer/network diagnostics
• Comfortable with remote support tools and ticketing systems
• Printer setup and management experience
  

Soft Skills

• Excellent written and verbal communication skills with a strong customer-service focus
• Strong problem-solving and time-management abilities
• Ability to work both independently and collaboratively within a team
  

Allpoints is a leading residential surveying company that works with top area and national homebuilders to produce surveys and other documents needed for all aspects of home construction. We pride ourselves in promoting a friendly, fast-paced work environment that encourages the sharing of ideas and information. Allpoints fosters growth and potential by providing our employees with the tools they require to reach any goal they set for themselves.
Our benefits include Medical, Dental, & Vision Insurance, 401K with a company match, PTO, and a year-end profit share program.
Allpoints is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.