Digital Services Specialist

American 1 Credit Union is seeking a Digital Services Specialist to manage the online banking platform and digital payment processing. The role involves ensuring efficient transaction flow, adhering to regulations, and providing support for online banking services.

Responsibilities

• Monitor the flow and processing of transactions related to digital payments, mobile deposits, and daily administration of the online banking programs
• Adheres to regulations and processes digital payments and disputes within the allotted timeline
• Analyzes fraud trends and reports them to the Digital Services Manager
• Daily administration and support for branches and members on the online banking platforms
• Daily processing of digital payments through bill pay, A2A and P2P platforms, and remote mobile deposits
• Handles dispute processing for all digital payment channels
• Reconciles daily the settlements of digital payment and mobile deposits
• Maintains confidentiality and integrity of all member accounts as well as confidentiality with employees
• Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements

Skills

• A minimum education of high school diploma or GED
• Demonstrated ability to produce documents, spreadsheets, databases, etc. with Windows-based software
• Basic Accounting knowledge regarding general ledgers
• Is detail-oriented and curious and will leverage research to mitigate fraud losses
• Ability to balance General Ledgers and knowledge of Excel
• Has an aptitude for accounting practices
• Possesses attention to detail and organizational skills
• Good verbal and interpersonal communication skills
• Ability to maintain a strict standard of confidentiality
• Ability to meet deadlines and perform under pressure
• Requires independent judgment
• Good clerical/filing/office skills

Benefits

• Health
• Dental
• Vision
• Responsible Time Off

Company Overview

• Mission Statement The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking. It was founded in 1950, and is headquartered in Jackson, Michigan, USA, with a workforce of 201-500 employees. Its website is https://www.american1cu.org/.