Customer Service Representative (Remote, Flexible Hours – U.S. Only)

About Aspire Health

Aspire Health is a patient-centered healthcare organization committed to delivering high-quality support with compassion, professionalism, and integrity. Our remote customer service team is essential to ensuring a positive experience for patients, caregivers, and partners nationwide.

Aspire Health is seeking a Remote Customer Service Representative to serve as a key point of contact for patients, caregivers, and internal partners. This role is ideal for individuals who are professional, detail-oriented, and passionate about delivering exceptional service, all while enjoying the flexibility of remote work.

Responsibilities

• Answer inbound calls, emails, and online inquiries professionally
• Assist patients and clients with general questions, services, and scheduling
• Resolve issues efficiently while maintaining a calm, empathetic approach
• Accurately document all interactions in internal systems
• Maintain strict confidentiality and follow HIPAA guidelines
• Escalate complex issues to the appropriate department when necessary
• Provide consistent, high-quality customer support

Qualifications

• Must currently reside in the United States
• High school diploma or equivalent required
• 1+ year of customer service experience preferred
• Healthcare or call center experience is a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving abilities
• Comfortable working independently in a remote environment
• Reliable internet connection and a quiet workspace
• Basic computer and data entry skills

Benefits

• Competitive hourly pay
• Flexible work schedule
• 100% remote position
• Paid training
• Opportunity for growth within a reputable healthcare organization
• Supportive and professional team environment

Why Join Aspire Health

• 100% remote position (U.S. residents only)
• Flexible hours
• Meaningful work that positively impacts lives
• Competitive compensation and growth opportunities
• Professional, respectful, and inclusive work culture