Tech Officer: Jnr Monitoring & Surveillance

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Date: 17 Nov 2025
Location: Centurion, Gauteng, ZA
Company: BCXP
Business unit, Department, Reporting
Business Unit Operate Department Service Management – McoE Job grade/level OP2
Core Description
To provide 1st level Monitoring & Surveillance Systems Operator support, acting as the primary point of contact for initial alert triage, basic incident logging, and routine system checks. This role is foundational, focusing on rapid response and accurate escalation to ensure senior technicians can resolve issues efficiently.
Key Deliverables / Primary Functions

• Actively monitor the Enterprise Monitoring Systems (EMS) dashboards for network, server, and application health alerts.
• Perform initial triage and classification of all auto-generated tickets and alerts from the customer contact centre.
• Execute predefined, standard operating procedures (SOPs) for common alerts and basic incident resolution.
• Log all incidents and requests accurately and timeously in the service desk ticketing system.
• Escalate complex incidents that cannot be resolved at the 1st level to the appropriate senior Tech Officer or specialist team (Network, SAP, Server) as per runbooks.
• Provide initial communication to stakeholders on incident logging and status updates.
• Assist in the monitoring of scheduled batch jobs and report any failures immediately.
• Adhere strictly to company and client policies, procedures, and governance frameworks.
  

Core Functional Skills & Capabilities
Communication
Attention to detail
Customer Service
Vulnerability Management
System Administration
Core Behavioural Competencies
Adhering to principles and values
Applying expertise & Technology
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
Following instructions & procedures
Job Match
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Experience
Additional Education -Preferred /Advantage
2+ years' experience in a technical support or monitoring environment.
Certifications
Cloud-based certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
Billable
Hybrid Remote Worker
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