on and challenging issues.

Key Responsibilities

Initial Point of Contact: Handle all IT-related incidents and requests
Troubleshooting: Resolve IT-related issues remotely or in person and escalate unresolved issues
Hardware Management: Image laptops (Windows OS and MacOS) and customize with company applications
System Support: Provide assistance for both Windows and Mac systems
Documentation: Document IT procedures, create runbooks and reports
Process Improvement: Continually enhance IT support processes
User Onboarding: Assist with onboarding and offboarding users on multiple platforms
Training: Train new hires on policies, procedures and technical skills
A/V Support: Provide support with conference room A/V
Network Troubleshooting: Troubleshoot printers and Wired/Wireless networks

2f:T6fa,{"@context":"https://schema.org","@type":"JobPosting","title":"IT Technical Support Specialist","description":"

Job Title: Information Technology Help Desk Technician

The role of the IT Service Desk Technician is pivotal in providing support to clients as the primary point of contact for service calls and emails, tackling common and challenging issues.

Key Responsibilities

Initial Point of Contact: Handle all IT-related incidents and requests
Troubleshooting: Resolve IT-related issues remotely or in person and escalate unresolved issues
Hardware Management: Image laptops (Windows OS and MacOS) and customize with company applications
System Support: Provide assistance for both Windows and Mac systems
Documentation: Document IT procedures, create runbooks and reports
Process Improvement: Continually enhance IT support processes
User Onboarding: Assist with onboarding and offboarding users on multiple platforms
Training: Train new hires on policies, procedures and technical skills
A/V Support: Provide support with conference room A/V

IT Technical Support Specialist

Job Type