Senior Technical Support Specialist

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities

Technical Issue Resolution: You will be the first point of contact for our customers experiencing technical issues. Your primary responsibility will be to resolve these issues in a timely and effective manner.
Root Cause Analysis: Once an issue is resolved, you will conduct a thorough root cause analysis to identify the underlying cause of the problem.
Tech Documentation: You will be responsible for creating detailed technical documentation for each issue, including the resolution and any relevant information.
Collaboration with Engineering and QA: You will work closely with our engineering and QA teams to identify platform gaps and bugs, and to collaborate on resolving these issues.

Required Skills and Qualifications

Strong Technical Knowledge: A strong understanding of computer systems, networking protocols, and software applications is essential for this role.
Excellent Communication Skills: You must have excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
Problem-Solving Skills: You must be able to analyze problems, identify solutions, and implement them effectively.
Time Management Skills: You must be able to manage your time effectively, prioritizing tasks and meeting deadlines.

Benefits

Opportunity to Work with a Diverse Team: Our team is diverse, and we welcome individuals from all backgrounds and industries.
Professional Development Opportunities: We offer opportunities for professional growth and development, including training and education programs.
Collaborative Environment: Our office is collaborative, with a relaxed and friendly atmosphere.

Others

Free Lunch Fridays: We provide free lunch for all employees every Friday.
Flexible Work Schedule: We offer flexible working hours, allowing you to balance your work and personal life.

Technical Support Expert

Job Type