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Epic MyChart Support Specialist

As a key member of our technical team, you will provide critical support for patients and clinical staff utilizing the Epic MyChart portal. This role is ideal for those who enjoy problem-solving, have excellent communication skills, and are passionate about delivering exceptional customer service.

Offer initial support for MyChart-related issues (login, access, functionality, etc.)
Respond to patient and staff inquiries via phone and email
Troubleshoot and resolve technical issues with empathy and accuracy
Maintain comprehensive records of support interactions and resolutions

Key Responsibilities

Create and update user documentation and FAQs
Collaborate with clinical and IT teams to enhance user satisfaction

Requirements

Minimum 1 year of experience in technical support or customer service
Excellent verbal and written communication skills
Familiarity with ticketing/documentation tools

30:T6cc,{"@context":"https://schema.org","@type":"JobPosting","title":"Epic MyChart Technical Support Expert","description":"

Epic MyChart Support Specialist

Offer initial support for MyChart-related issues (login, access, functionality, etc.)
Respond to patient and staff inquiries via phone and email
Troubleshoot and resolve technical issues with empathy and accuracy
Maintain comprehensive records of support interactions and resolutions

Key Responsibilities

Create and update user documentation and FAQs
Collaborate with clinical and IT teams to enhance user satisfaction

Epic MyChart Technical Support Expert

Job Type