{"@context":"https://schema.org","@type":"JobPosting","title":"Wireless Technical Support Professional","description":"

Job Description

The Wireless Technical Support / Customer Support Analyst plays a pivotal role in delivering exceptional technical assistance to customers using wireless-enabled products.

Responsibilities include troubleshooting connectivity issues, assisting with device setup, and guiding customers through technical challenges via phone, email, and live chat.

Troubleshoot mobile app compatibility, cloud services, and signal strength problems
Document customer interactions and solutions in CRM software
Collaborate with product development and engineering teams to escalate unresolved issues

Required Skills and Qualifications

A strong candidate should possess the following skills and qualifications:

Bachelor's degree in Computer Science or related field
2+ years of experience in technical support, preferably in wireless communications or IoT devices
Familiarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configuration
Experience with mobile apps (iOS/Android) and remote device diagnostics

Benefits

This role offers a clear path for career advancement and provides a comprehensive learning experience, blending technical knowledge with customer service.

The work environment is supportive and growth-oriented, with opportunities for continuous learning and professional growth.

The team values collaboration, innovation, and continuous improvement, making it an ideal place for individuals who are passionate about technology and enjoy helping others.

","datePosted":"2025-11-15T17:48:15.646271+00:00","validThrough":"2025-11-29T17:47:37.646+00:00","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"beBeeTechnical","value":"20c48826-1a83-4a5f-bb44-abd8ada4a2af"},"hiringOrganization":{"@type":"Organization","name":"beBeeTechnical","sameAs":null,"logo":"https://jeorvdjgxlatuthhpoqi.supabase.co/storage/v1/object/public/org-assets/132/jobs/XFbx9bP6.jpg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Nanjangud, Karnataka, India","addressCountry":"US"}}}

Wireless Technical Support Professional

Job Type