{"@context":"https://schema.org","@type":"JobPosting","title":"**Customer Service Engineer - Portuguese Language**","description":"

*Technical Support Specialist with Portuguese Language Skills**

We are seeking a highly skilled Technical Support Specialist to join our team. This is an excellent opportunity for someone who has a passion for providing exceptional customer service and resolving technical issues in a timely manner.

The ideal candidate will have a strong background in IT, with experience in hardware, software, and network-related problems. Fluency in both English and Portuguese is essential, as well as the ability to communicate effectively with users at all levels.

Key Responsibilities

Provide Level 1 and Level 1.5 technical support via phone, email, or ticketing system
Perform initial diagnosis and troubleshooting for common issues
Escalate unresolved issues to higher-level teams following established protocols
*Requirements:**
Fluent in Portuguese and English (written and spoken)
Basic understanding of Windows OS, MS Office Suite, and common enterprise applications
Familiarity with ITSM tools (e.g., ServiceNow, Remedy)
*Nice to Have:**
ITIL Foundation certification
Experience in IT service desk or technical support roles
Exposure to L1.5 troubleshooting (e.g., advanced application support, minor configuration tasks)
*Benefits:**
Opportunity to work in a fast-paced environment and manage multiple priorities
Chance to develop skills in technical support and customer service
Collaborative team environment
*How to Apply:** If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application with a cover letter and resume.

","datePosted":"2025-11-15T17:48:21.137604+00:00","validThrough":"2025-11-29T17:47:48.362+00:00","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"beBeeTechnicalSupport","value":"39f52a29-8f85-4b7a-a343-01667415fd52"},"hiringOrganization":{"@type":"Organization","name":"beBeeTechnicalSupport","sameAs":null,"logo":"https://jeorvdjgxlatuthhpoqi.supabase.co/storage/v1/object/public/org-assets/132/jobs/pn_P-lJT.jpg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Mumbai, Maharashtra, India","addressCountry":"US"}}}

**Customer Service Engineer - Portuguese Language**

Job Type

Customer Service Engineer - Portuguese Language