IT Support Specialist

This position may sit in the WA, CO, or CA office locations. This position does not offer a relocation package.
If interested in applying for this position, an assessment via the provided link is required upon completion of an application
https://assessment.predictiveindex.com/bo/59S8/ITSupportSpecialist_Jan2026_171248
Company Overview
Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs and Good Earth are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.
Summary Description
Botanical Designs is seeking a motivated and dependable IT Support Specialist to join our internal IT team. This role is a cornerstone of our daily operations, ensuring our team has the technology and support they need to succeed.
The successful candidate will be a proactive team member in a growing organization, balancing technical troubleshooting with exceptional customer service. This position offers hands-on experience across Microsoft 365, identity management, and IT operations, with opportunities to collaborate, take ownership, and expand your technical depth over time.
Job Duties And Responsibilities (Essential Functions)
End-User Support
Serve as the primary point of contact for employee IT support requests
Troubleshoot and resolve hardware, software, and access-related issues
Support Windows workstations, laptops, company-managed mobile devices, and peripherals
Perform user onboarding and offboarding, including account setup, access provisioning, and device preparation
Assist employees with password resets and multi-factor authentication issues
Escalate complex or high-impact issues appropriately
Microsoft 365 Support
Support Microsoft 365 users, mailboxes, groups, and licenses
Assist with Teams, Outlook, OneDrive, and SharePoint support
Assist with basic user and group administration for legacy on-prem systems, following established processes
Follow company access control and account management processes
Process Improvement
Maintain and update IT documentation, procedures, and asset records
Identify opportunities to improve IT support processes, documentation, and standard operating procedures
Assist in documenting systems, workflows, and troubleshooting steps
Support ongoing efforts to standardize and mature internal IT operations
Other
Cross training with other functional areas as needed
Participate in IT projects and initiatives as assigned
Other duties as assigned
Knowledge/Skills/Abilities
Customer-focused mindset with professional communication skills
Strong troubleshooting and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Attention to detail and commitment to documentation and process
Willingness to learn, ask questions, and take on increasing responsibility
Foundational understanding of basic networking concepts
Ability to clearly explain technical concepts to non-technical users
Level Requirements
1-3 years of IT support or technical experience, or equivalent hands-on experience
Working knowledge of:
Windows operating systems
Microsoft 365 user support and administration
Basic identity and access management concepts
Experience with or exposure to Active Directory preferred but not required
Associate or Bachelor’s Degree in Information Technology or related field preferred
(Combination of education and experience may be considered for equivalency)
What We Offer
Competitive salary range
Stable, professional work environment within a growing organization
Opportunity to grow technical depth and system ownership over time