IT Support Technician Tier 1.5 (MSP)- Bilingual Spanish

• Suwanee, GA
• $50,000- $65,000

About

Company Overview

Discover an exciting opportunity at a thriving Managed Service Provider (MSP) nestled in the heart of Atlanta, GA. We are dedicated to revolutionizing the IT landscape for our diverse portfolio of clients, offering cutting-edge solutions and unparalleled support. Join our dynamic team where innovation, career growth, and a vibrant work culture converge.

Position Overview

As a Tier 1.5 Technician, you will transition from basic Tier 1 support to more advanced technical challenges, making significant strides in your IT career. This role is designed for passionate individuals eager to expand their skills and knowledge while providing exceptional service to our clients.

Core Responsibilities

• Handle escalated Tier 1 support tickets, troubleshooting and resolving issues related to desktops, laptops, printers, and peripherals.
• Assist Tier 2 technicians in diagnosing and resolving complex technical problems involving Microsoft 365 applications, Windows operating systems, and basic network configurations.
• Perform system upgrades, installations, and configurations under the guidance of senior team members.
• Collaborate closely with clients and internal teams to ensure timely resolution of technical issues and proactive maintenance of IT systems.
• Document support interactions, solutions provided, and maintain accurate records of client configurations.

Benefits

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive health benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Generous paid time off and company holidays.
• Professional development opportunities, including certifications and training programs.
• Fun and engaging company culture with team-building events, social outings, and community involvement.

Qualifications

• 1-2 years of experience in a technical support role, preferably within an MSP environment.
• Must speak fluent Spanish
• Proficiency in troubleshooting and resolving Tier 1 support tickets, including familiarity with Microsoft 365 applications, Windows desktop operating systems, and basic networking concepts.
• Eagerness to learn and grow within a fast-paced, collaborative team environment.
• Excellent communication skills with the ability to interact professionally with clients and colleagues.
• A proactive mindset with strong problem-solving abilities and attention to detail.

Why Join Us: You’ll embark on a rewarding career path filled with opportunities for advancement and personal growth. We foster a supportive environment where your talents are valued, and your potential is nurtured. Join our passionate team and experience the excitement of working in a dynamic MSP setting while enjoying comprehensive benefits and a vibrant company culture.

If you’re a motivated Tier 1 technician ready to elevate your career and tackle new challenges in IT support, apply today to join our expanding team in Atlanta, GA. We look forward to welcoming you aboard!

Location

Suwanee, GA

Salary

$50,000- $65,000

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

• Location: Suwanee, GA
• Job ID: BW6736
• Published Date: December 24, 2025