Biomedical Engineer (Digital OR Clinical Specialist)

• Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS product efficiency and usage
• Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
• Direct and assist Radiology staff in performing necessary scans prior to surgery
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
• Develop and conduct training programs for hospital staff enabling them to implement in-house training
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.
• Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Attend meetings and trade shows to demonstrate and promote IGS products and services
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
• Responsible for achieving customer satisfaction in the technical support process by meeting established deadlines as well as quality and efficiency standards per Standard Operating Procedures.
• Supports onsite network troubleshooting and maintenance issues
• Performs advanced technical troubleshooting, including but not limited to audio, video, control, and network signal analysis in order to isolate and resolve complex system issues
• Perform other duties and responsibilities as required
• Ability to travel 25%
• Salary range 70-85K

Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.