Information Technology Trainee

Position Overview

Job Title: Entry-Level IT Network Engineer

Location: Coppell, TX – Onsite (5 days a week, 40 hours/week)

Job Type: Contract to Full-time

Compensation: Hourly pay $17/Hr

Experience Level: Entry-Level / Recent Graduate

Department: IT Support / Network Operations

As a Help Desk Technician at Brillio, you will be the first line of support for internal users facing IT and network-related issues. In this role, you will assist with troubleshooting basic hardware, software, and connectivity problems while escalating complex issues to senior IT staff. This position offers a dynamic environment where your classroom knowledge meets real-world challenges, setting the stage for a fulfilling IT career.

Key Responsibilities

• Respond to IT support tickets and inquiries via phone, email, or ticketing system
• Diagnose and resolve basic hardware, software, and network connectivity issues
• Assist users with Wi-Fi, VPN, printer, and email troubleshooting
• Configure and maintain user accounts, permissions, and access
• Escalate advanced issues to Network or Systems Administrators
• Maintain accurate documentation of issues, resolutions, and procedures
• Support onboarding/offboarding of employees including device setup and account creation

Required Qualifications

• Recent graduate with an Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
• Basic understanding of networking concepts (IP addressing, DNS, DHCP, etc.)
• Familiarity with Windows and/or Mac OS environments
• Strong interpersonal and communication skills
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Preferred Qualifications

• Internship or campus IT support experience
• Exposure to help desk ticketing systems (e.g., Zendesk, ServiceNow)
• Basic knowledge of Active Directory or Office 365

Benefits & Perks

• Hands-on IT experience and mentoring
• Growth opportunities into network, systems, or cybersecurity roles
• Competitive salary and benefits package
• Friendly and collaborative work environment