Customer Success Manager

Budderfly is on a mission to help businesses dramatically reduce their carbon footprint while significantly lowering their energy costs. We deliver guaranteed energy savings with no out-of-pocket costs to our customers through our unique Energy Efficiency-as-a-Service solution. We provide all the technology, 100% of the investment in efficiency upgrades, and the expertise to deliver the most energy efficient, highest savings solutions to our customers risk-free. We are a fast-growing and fast-paced organization looking to add talented people who are passionate about making the world a better place!

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of Customer Success Manager. In this position, the successful candidate will be responsible for acting as the liaison to our customer's executive teams to build strong relationships and ensure that their requests are met with a focus on positive customer experience.

Why this Role is Important:

Budderfly is committed to ensuring that all our customers' needs are understood and addressed while dramatically reducing their carbon footprint and significantly lowering their energy costs. The Customer Success Manager will take the hand off from the Account Executive who sold the business and continue to grow and enhance the customer relationship at the highest levels of their organization.

Responsibilities

Responsible to drive Brand specific (or Brand Group oriented) success for all existing Owners, customers on program as well as successful support of onboarding new Brand owners ensuring elite service and support though customer journey
Expand and upsell existing customers by providing excellent communication, service and onboarding/installation experience with the goal of gaining expansion with additional locations signed onto Budderfly program
Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals
Communicate with executive level contacts at our largest customers to ensure that their needs are understood and addressed to best support the Brand's customer base
Coach and coordinate the internal teams to best support your customer base
Collaborate with internal departments to ensure that customer requests are fulfilled, projects are going to plan, and we are regularly communicating with our customer
Resolve complaints & keep track of all processes/requirements that pertain to the client's needs
Solve problems for customers by understanding and exceeding their expectations through proactive (and automated) communication approach methodologies
Perform regular customer specific check-ins to aid in increased satisfaction.Set up and run customer meetings that proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offering, supply options & related topics to meet expectations.
Track all interactions with Brand's customers using our CRM
Collect and analyze data concerning consumer behavior to understand changing needs
Independently prepare and conduct regular reviews with the customer going over program performance including bi-weekly check ins and quarterly business reviews
Travel as needed to meet with customers.
Responsiveness to assigned customer tickets and inquiries, including emergency or CSAT requests, that could occur outside of standard business hours
Adhere to training, playbook, procedures and contact hygiene inside tech stack tools provided
Offload day-to-day CSTAT issues off the Account Executives to create additional selling bandwidth
Other duties as assigned by Sales Leadership / Management team

Desired Skills and Experience:

Operational experience preferred
CRM experience required
Bachelor's Degree or related Energy industry experience.
Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role.
Ability to understand and assist in meeting customers' company sustainability goals
Detail oriented, organized, thorough, and productive.
Ability to use multiple tools to fully understand internal and external customer issues and business needs.
Ability to prioritize and support multiple customer projects simultaneously.
Strong problem-solving skills.
Able to work independently.
Strong interpersonal, analytical, oral, written communication, and presentation skills

Salary Range: $85,000.00 - $95,000.00

Incentive Bonus based on expansion of existing customer locations and achievement of Sales Targets within assigned region/brand assignments.

Compensation is based on factors including level of experience, skill set, qualifications, and location.

What We Offer:

Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.

Customer Success Manager

Job Type