In this role, you are both the voice of the customer and the engine behind client success. You guide, support, troubleshoot, recommend, and nurture. You don't just close conversations, you open opportunities.

Who we are searching for?

You're someone who thrives on human connection and meaningful engagement.
You're comfortable with customer service and business development.
You're proactive, analytical, and able to turn customer needs into actionable solutions.
You're confident in conversations whether educating a client or resolving an issue.
You're someone who loves to own relationships from onboarding to expansion.

Your Responsibilities...

You will manage end-to-end client relationships, ensuring an excellent customer experience.
You will respond to queries, concerns, and requests across all communication channels.
You will onboard new clients and guide them through product setup and implementation.
You will conduct product demos, walkthroughs, and service explanations.
You will create proposals and supportive documents needed for client engagement.
You will maintain active communication to understand client needs and deliver timely solutions.
You will collaborate with product, operations, and support teams to resolve requests.
You will identify upsell or expansion opportunities with existing clients.
You will maintain accurate client records and engagement logs.
You will act as the bridge between the company's offerings and customer expectations.

To be considered, you should have...

Experience in customer service, account management, or business development.
Excellent communication and relationship-building skills.
Strong problem-solving skills with a client-first mindset.
Ability to create proposals and communicate product value clearly.
Ability to multitask effectively in an on-site, high-engagement environment.

Work mode: On-site; Tejuosho, Yaba, Lagos

Schedule:
MondayâFriday: 8 a.m. â 6 p.m.
Saturday: 9 a.m. â 4 p.m.
Salary: â¦100,000 â â¦130,000 depending on experience.

Field Business Relationship Officer

Job Type