PACE Participant Services Representative-Remote

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the CareNu Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing groundbreaking solutions for our clients' unique needs offering a wide variety of compassionate healthcare choices. Our employees make all the difference in our success!

Benefits day 1

Mileage reimbursement

Schedule-Monday-Friday-days

Qualifications

• High school diploma or G.E.D. required.
• Two or more years of general office experience preferred.
• Good computer skills required, to include, MS Word, Excel, and Outlook.
• Valid Florida Driver's License and required auto liability insurance.

Competencies

• Satisfactorily complete competency requirements for this position.

Job Responsibilities

• Efficiently answer and direct large volume of inbound calls in a timely manner. Calls to be answered within three rings.
• Provide exceptional customer service to every caller. Identify self and your position using a warm, welcoming tone.
• Actively listen and determine each caller's needs/reason for call.
• Assure caller of your ability and desire to assist. Before transfer, thank caller for contacting us.
• Identify the correct affiliate or department needed, utilizing electronic system and other available tools.
• Transfer to appropriate destination, following specific workflow processes.
• Provide assistance to all callers. May provide direct assistance for routine inquiries, transfers calls or take messages.
• WARM transfer emergency or complaint calls to live staff member.
• Offer a sincere statement of empathy as appropriate based on the emotional state of the caller.
• Consistently clock in and be ready to take calls at beginning till end of shift.
• Flexibly adapt work schedule to meet changing business needs, after adequate notification.
• Performs other duties as assigned, including but not limited to data entry, assistance in mailings and assembly of manuals or other collateral.

Responsibilities Of All Employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe Company health, safety and security practices.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment Performance Improvement activities as appropriate for the position.

Qualifications

• High school diploma or G.E.D. required.
• Two or more years of general office experience preferred.
• Good computer skills required, to include, MS Word, Excel, and Outlook.
• Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.

Job Responsibilities

• Efficiently answer and direct large volume of inbound calls in a timely manner. Calls to be answered within three rings.
• Provide exceptional customer service to every caller. Identify self and your position using a warm, welcoming tone.
• Actively listen and determine each caller's needs/reason for call.
• Assure caller of your ability and desire to assist. Before transfer, thank caller for contacting us.
• Identify the correct affiliate or department needed, utilizing electronic system and other available tools.
• Transfer to appropriate destination, following specific workflow processes.
• Provide assistance to all callers. May provide direct assistance for routine inquiries, transfers calls or take messages.
• WARM transfer emergency or complaint calls to live staff member.
• Offer a sincere statement of empathy as appropriate based on the emotional state of the caller.
• Consistently clock in and be ready to take calls at beginning till end of shift.
• Flexibly adapt work schedule to meet changing business needs, after adequate notification.
• Performs other duties as assigned, including but not limited to data entry, assistance in mailings and assembly of manuals or other collateral.

Compensation Pay Range

$16.48 - $23.69

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.