Senior Product Associate, Validation Services - Payments -Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Validation Services, part of Trust & Safety for JPM Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Collaborates with the Product Manager to identify new product opportunities through user research, discovery, and market analysis.
• Partners with cross-functional teams (sales, technology, commercialization) and manages internal and external stakeholders to align on business and client priorities.
• Proactively manages the product pipeline, anticipating ecosystem needs and market trends to deliver best-in-class offerings.
• Plans for upstream and downstream impacts of new product features to ensure a seamless overall product experience.
• Executes distribution and channel strategies to scale the business in the US and priority global markets.
• Develops and streamlines client onboarding processes, ensuring efficient time-to-market and adherence to risk and control standards.
• Manages pilot programs and drives successful commercialization of new products.
• Develops high-quality collateral, tracks product performance and business KPIs, and writes requirements, epics, and user stories to support product development.

Required qualifications, capabilities, and skills

• Has Bachelors or Master’s degree.
• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated prior experience of product development and working with technology teams.
• Proven experience in partnership management and client facing.
• Client first approach, ownership mindset, and strong PnL focus.
• Strong regulatory and controls mindset to execute on deliverables leveraging the internal processes.
• Experience in working and aligning with cross-functional internal and external stakeholders towards the common objective.
• Proficient with API driven product development life cycle, design, and data analytics.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience with Trust & Safety services such Account Validation, Identity Verification and/or Know your Customer/Business products and services.
• Understanding of B2B products & services.