Help Desk Technician

Job Description

• The Help Desk Technician I serves as the first point of contact for all IT support requests across Cipriani.
• This position acts as gatekeeper for ticket intake and triage.

Essential Functions

• Serve as initial point of contact via ticketing system.
• Troubleshoot Tier 1 hardware issues using LogMeIn or Zoho Assist remote support tools.

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