COO Operating Model and Artificial Intelligence - AI and Automation Re-engineering Process Senior Lead

Citi is a leading global bank, and they are seeking a Senior Lead to drive the improvement of Operations and Controls processes within the COO organization. The role focuses on developing AI and Tech Automation frameworks to enhance client and employee experiences, efficiency, and controls across the organization.

Responsibilities

• Develop AI and Tech Automation enablement framework and methodology
• Identify and maintain AI & Tech Automation opportunity pipeline across COO high impact processes and horizontals while driving common solutions across different use cases
• Establish and monitor targets for client, employees, control and efficiency metrics from AI & Tech Automation opportunities and adoption
• Develop roadmap for AI & Tech automation
• Conduct Technology & AI assessments by partnering with Citi Ventures, Technology, External Companies (e.g. – Google, McKinsey, Deloitte, PwC, EY) ensuring best practices are adopted and delivered
• Upskill AI awareness and literacy across COO
• Work with MRM to increase approval speed and break down barriers
• Develops compelling executive presentations to persuade decision-makers and develops and shares best practices and lessons learned across the enterprise
• Help lead the AI community within COO, inclusive of AI Accelerators. Drive culture of ideation and feedback among the community to ensure impact-focused execution

Skills

• Bachelor's degree in business / finance / engineering (or a related discipline)
• 10+ years of relevant experience in Banking, Financial Services
• Demonstrates consistent track record of having worked as a Product Manager, Program or Project Manager and Process Re-engineering Manager while working on large, strategic Business Transformation cross-functional projects
• Strong understanding of Artificial Intelligence (AI) concepts and Technology Patterns
• Strategic and analytical thinker who is detail-oriented and can take broad visions and concepts and develop structured plans, actions and measurable metrics and then drive others to execute on those plans
• Strong leadership skills with a proven ability to influence and motivate others, delivering positive outcomes in complex projects involving business stakeholders, consumer technology partners, and global and regional collaborators
• Able to drive a challenger and catalyst focus during all interactions related to business transformation
• Strong written and verbal communication skills and able to take complex information and communicate simply and effectively with stakeholders across various levels of seniority and risk and control expertise

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company Overview

• Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. It was founded in 1812, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.citi.com.

Company H1B Sponsorship

• Citi has a track record of offering H1B sponsorships, with 957 in 2025, 849 in 2024, 1375 in 2023, 1117 in 2022, 876 in 2021, 901 in 2020. Please note that this does not guarantee sponsorship for this specific role.