Help Desk Technician

Description The primary responsibility of the position will be to act as the tier one helpdesk technician for the entire organization. They will see a variety of tickets come in with the majority of those being password reset requests. They may also resolve issues with Office 365, Active Directory or the "blue screen of death".

On average this technician will take 20 tickets /day via email and phone support. They will work hand in hand with other technicians and engineers to work on projects and resolve issues that are internal.

This role will be onsite Monday to Friday 8-5pm

Skills

Help desk support, Troubleshooting, Help desk, Windows 10, Support, Ticketing system, Technical support

Top Skills Details

Help desk support,Troubleshooting,Help desk,Windows 10,Support,Ticketing system,Technical support

Experience Level

Entry Level

• Job Type & Location*This is a Contract to Hire position based out of Raleigh, NC.
• Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending